Terms and Conditions

ABOUT US

Europe Transfer s. r. o. (IČO: 53 035 101) provide transport management services, for individuals and groups. Extract from the register №145850/B. For the purpose of providing our service, we work with Transport Operators who deliver a professional Transfer Service for transporting people, or act as an agency with capacity to offer transport services, holding the relevant licences and permits required by national law for this activity.

Before requesting a service offered on our Website you should ensure that you have read and understood these Terms, as they will govern any subsequent Contract. By making a Booking, you confirm you have read these Terms and have the legal capacity to accept them on behalf of yourself and all the Passengers. If you do not understand any of the Contract conditions, we strongly recommend that you contact Customer Service before proceeding with any booking. If you do not wish to be bound by these Terms, regrettably you may not make a booking with us.

ONLINE BOOKING PROCEDURE

The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make full payment.

In the event of the Transport Operator being unable to provide the requested services, you will be informed and reimbursed the full amount by the same method as the payment was made, leaving us with no further liability to you.

Minors are strictly prohibited from seeking any service from us, and their parents, legal guardians or other persons responsible for them should contact us immediately should a minor make a Booking with the Company for the provision of a service in order to enable us to cancel the registration forthwith. Minors are not allowed to travel with us without an adult passenger in their company.

CHANGES

If you need to make changes to your transfer order, please let us know by phonedefon, email or through the booking form. Be sure to indicate the data to identify your order: last name or first name, phone number, date and city of transfer.

No refund is due for changes within less than 24 hours.

We ask that you notify our Customer Service Center of any errors in your transfer at least 24 hours before the relevant transfer service. Notification made within 24 hours from the date of the relevant transfer service gives us the right to terminate the Agreement without penalties or fees.

CANCELLATIONS BY YOU

Any cancellation of a Contract must be made in writing by email addressed to our Customer Service Centre: This email address is being protected from spambots. You need JavaScript enabled to view it.. You may cancel booked Transfer Services separately or cancel the whole Booking.

If we receive your cancellation request more than 24 hours before the scheduled pickup time of the transfer service you wish to cancel, the amount paid for that transfer will be refunded as a coupon (which gives you the opportunity to receive a discount on your next transfer ordering the amount of the canceled transfer). Payment will not be refunded for cancellations received less than 24 hours before the scheduled time of the transfer service you wish to cancel.

LAST MINUTE BOOKINGS

Depending on the routes and the season, our freesale deadline varies from 0 to 24 hours, and more in exceptional cases, before a Transfer Service commences. After receiving your transfer order, we must check if a suitable car is available at this time. If your ordered car is not available, our manager will contact you and offer replacement options. Please note that our cancellation policies will apply regardless of booking date and time.

CHANGES AND CANCELLATIONS BY US

If we need to make a significant change to the conditions of the Service, or need to cancel the Service, we will inform you as soon as possible.

We will use reasonable effort to honour your vehicle preference, however the vehicle may be substituted with a vehicle of greater capacity or multiple vehicles depending on availability. If we need to change your booking to a lower category or smaller vehicle for which a lower rate is available, we will refund you the difference in the rates.

In rare instances we may need to cancel your Booking. In such circumstances you will be refunded in full but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking subsequently cancelled by us.

CHILD SEATS

Both local and national laws regarding the use of child seats for infants and children vary from country to country. However we will comply with the latest legislation. If you are booking a private transfer, we do recommend the use of booster or child seats for those under the age of 12, or up to 135cm, for safety purposes. During the booking process in most destinations you are given the chance to reserve child or baby seats.

The lead passenger must check, under his/her solely responsibility, that such child restraint devices are suitable for the vehicle and are properly used and installed in it. The company assumes no liability resulting from any failure to use, install, or check the restraint device, or resulting from its incorrect use.

If you wish to bring your own child or booster seat, and are taking a private transfer, you must be advised of this information before you travel. This is to ensure that the vehicle provided by us can accommodate the seat. 

We will endeavour to ensure that child seats are provided by our Transport Operators where they have been booked. There may be instances when such seats are unable to be provided. In such cases, you will be entitled to a full refund for seats booked and not supplied. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.

CHILD PRICING

All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.

WHEELCHAIRS AND BOOKINGS FOR DISABLED PASSENGERS

Transfer Services for disabled passengers must be requested by contacting us. We will try our best to meet your requirements, although we are not specialists in transfers for disabled passengers. Disabled passengers using our services must be able to board the vehicle independently or with the assistance of those in their party. We only take foldable wheelchairs. We regret that we cannot currently guarantee the type of vehicle that will be used for your transfer.

PRE-BOOKED EXTRA STOP

During the booking process you are given the opportunity to pre-book extra stops if you need to collect and drop off keys or if your group will be split between more than one accommodation address. The extra stop address must be located in the same destination as your principal accommodation address. Extra stop duration is limited to 5 minutes.

TRAVEL INSURANCE

We strongly recommend that you contract travel insurance which is adequate for your needs. Please read all the contract details and print the documentation so that you can take it with you when you travel. Comprehensive travel insurance will cover you for many eventualities that are beyond our control.

OUR LIABILITY

If we fail to comply with these Terms, we shall only be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence and only up to the value of the fare paid by you. We will not be held responsible for any loss or damage that is not foreseeable nor that is consequential. We are not liable for breaches that are not directly attributable to us, or those produced by accident, force majeure, or due to legal or administrative requirements.

We cannot be held liable for incidents that may occur during the provision of the service, more specifically illnesses, personal injuries or death, unless caused by our negligence.

This means that, subject to these Terms, we may accept responsibility if, for example, you suffer death or personal injury or your Transfer Service is not provided as promised or proves deficient as a result of the failure of ourselves or our employees to use reasonable skill and care in making, performing or providing, as applicable, your contracted transport service. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

In addition, we will only be responsible for what our employees and Transfer Operators do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do.

Nothing in these Terms and conditions excludes or limits: 

  • our liability to you for any death or personal injury resulting from our negligence;
  • any of your other statutory rights as a consumer that cannot be excluded or limited.

We are absolved of all liability whatsoever where the customer makes a contract for another service directly.

We cannot guarantee the accuracy or reliability of the content of this website. This includes such eventualities as viruses. However every endeavour will be made by us to rectify in the shortest possible period any errors to which our attention has been drawn. Should such errors result in Bookings being made against faulty pricing and promotional information, we reserve the right to terminate the contract without offering compensation to the customer.

FORCE MAJEURE

We accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.

CONTACT

All contacts related to changes in booking information are indicated on the "Contacts" page of this site.

In the event of unavoidable alterations to the contract, we will inform you by emailing the address provided by you at the moment of booking, the act of sending this email being considered as proof of receipt by you. The same system applies to all other advisory emails which we may send to you. It is therefore essential that you check that the email address provided by you is correct and that you read any incoming emails up to the time of your Transfer Service.

In case your arrival transportation is delayed or diverted to a different airport, station or port, then we will reschedule the Transfer Service and you will be picked up at the new arrival time subject to availability. In the case that there is no availability, we refund your payment in the form of a coupon that provides a discount on the amount you paid - for the next transfer. We apply IATA's definition of flight delays for the purposes of these Terms.

If for any other reason you fail to be at the pickup point within a reasonable time after the scheduled collection time specified on your booking, we will try to contact you on the mobile telephone number you have provided.

If it is not possible to speak to you because you have not provided an operational mobile telephone number at the time of booking, you have poor connection, no signal, activated voicemail or the call is unanswered, the service will not be provided, we immediately relieved of their obligations and a refund will not be due.

TRANSPORTATION SERVICES

Europe Transfer s. r. o. (IČO: 53 035 101) offer a range of transportation services. These are private Transfer Services and group Transfer Services.

In the event that you are unable to locate the driver of your private transfer it is your responsibility to contact us on the 24/7 telephone number: +421 951 460 615. If you fail to call this number and make alternative travel arrangements, we will be unable to provide the service and we will be relieved of our obligations and a refund will not be due. If your private transfer driver cannot locate you, our member  will call the mobile phone number provided in the booking. 

Please ensure that you travel with this mobile phone and that it is switched on while you are waiting for your luggage or clearing customs. If we cannot locate you or reach you on the number provided, we will be unable to provide the service and a refund will not be due. For non-airport collections, we must receive your telephone call within 10 minutes of your scheduled pickup time. An electronic record of all calls received to the 24/7 numbers is kept by a third party telecoms provider, and shall be used as proof in the event of a dispute as to whether the numbers were called or not. Unused transfers are not refundable and alternative transport costs will not be reimbursed unless pre-authorised by a member of our team. 

You are responsible for checking the agreed pickup time and for ensuring that you arrive at the airport, station or port with enough time to check in or make any other preparations for your journey.

Private driver will pick you up and set you down as close as possible to the given addresses. In the event that access via a conventional route is closed due to weather conditions, road accidents etc., the driver will, at your express request, use a longer route to reach the agreed destination.

All contracted transfer services fall within the cover of the driver insurance policy.

Whilst we endeavour to provide SMS confirmation messages when requested, this service is dependent upon telephone networks that are beyond our control. If a text message is lost or delayed the Customer shall refer to information provided by email or in the "Contact" section of our Website.

BAGGAGE ALLOWANCE / CAPACITY

Private transfer vehicles have luggage capacity of at least 1x bag or suitcase per passenger seat based on a maximum combined size of 158cm (length + width + height) per item. All luggage must be declared at the time of booking. Smaller items that fit in the passenger footwell, such as a camera case, handbag or small shoulder bag, do not need to be declared. The Passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.

Your acceptance of the proposed Contract and its Terms and conditions is considered as tacit agreement that under no circumstances will you include in your luggage, nor carry on your person, any object in contravention with the legislation of the country in which the transfers will be offered (firearms etc), nor those likely to be injurious to any third party, nor any items of excessive size, weight, fragility or perishability. Unless you are travelling with a guide dog / assistance dog, animals are not allowed.

Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we be held responsible for any loss or damage. Such risk of loss or damage should be the object of private insurance taken out by you prior to departure.

YOUR RESPONSIBILITY

By entering into this Contract you implicitly declare that: You are of legal age and in full use of your mental faculties thus enabling you to comply with all your legal responsibilities concerning this agreement. You are aware of the extent of the services which are the object of this contract, of the aforementioned information concerning us, of the content of these Terms and conditions. The credit or debit cards that you use belong to you and that there are sufficient funds to cover the cost of the service. You understand that you must notify us as soon as is reasonably possible of any alteration to the details that you have provided.

It is your responsibility to provide at the time of reservation full and accurate addresses for the pickup and destination points. If the details about your booking in your email are incorrect you must contact our Customer Service Centre immediately to rectify these. Particular care should be taken when completing the reservation to ensure that all fields have been filled in accurately. We are not liable for any reservations made which are impossible to carry out and you will not be reimbursed for such reservations.

You are solely responsible for carrying all documentation necessary for frontier crossing. We hereby refute all liability and refuse to incur any supplementary expenses caused by failure to carry these documents or by failure to observe customs, police, tax authorities or administrative rules of those countries where entry is required. 

In the event of us having to pay a deposit or fine to the Authorities of other countries as a result of your failure to observe the laws, regulations, etc. or other travel requirements of those countries which you intend to enter, leave or pass through, you will be held solely responsible for reimbursing us, and we reserve the right to hold any of the monies already paid to us until you can provide proof of reimbursement of such fines, charges etc.

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to the transfer vehicle (including without limitation specialist cleaning) or for any items that are missing when you leave.

We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving any Customer.

RIGHT OF ADMITTANCE / USER CONDUCT

In entering into this contract you tacitly accord to us the right to refuse to transport any passenger who, at the driver’s discretion, may be under the influence of alcohol or drugs and those whose behaviour may be considered dangerous to the driver of the vehicle, to other passengers or to themselves.

  1. No alcoholic drinks may be carried in the vehicles for the purpose of on-board consumption. This prohibition extends to narcotics.
  2. Smoking is forbidden inside vehicles or the immediate vicinity.
  3. Eating inside the vehicle is not allowed.

COMPLAINTS

If the service you received from our company does not meet your expectations, this must be immediately reported to us in any way convenient for you: by email, by phone, if possible, at the moment the problem occurs. Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance. Our contact details are provided on the "Contact" page.

Written complaints should be received no later than 28 days after your return date and sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it..

In the event that you wish to report an issue about our online booking process or our Customer Service Centre, please address your complaint to This email address is being protected from spambots. You need JavaScript enabled to view it. or fill out the feedback form on the "Contacts" page of our website.

LANGUAGES

Our Websites are available in multiple languages. Our Customer Service help desk and email assistance in English, Russian and Slovak is available at all times, but we will try to offer you assistance in the language you used to make your booking whenever possible. Whilst we pay great attention to the quality of the translation of our Websites and Terms.

INTELLECTUAL PROPERTY RIGHTS

Copyrights, trademarks and other intellectual property rights of the websites have been granted under licence to the Transfer Europe Company and are protected by national and international regulations governing intellectual property.

Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without our express consent.

Any unlawful use of our Website for any purpose whatsoever is strictly prohibited under all circumstances.

The total content of this Website is protected by both industrial and intellectual property rights and is exclusively owned by Transfer Europe. It is expressly prohibited to use the Website and its content, as well as databases and the software required for its display or operation, for any commercial purposes, except for in the cases where written consent has been given by Transfer Europe.

The prohibited commercial uses include, but are not limited to:

The resale or redistribution of the Website, its content and/or its services through any other website. In particular, "web scraping" techniques to access the Website content.

The use of "deep linking" techniques that can confuse the user, for example "framing", and/or ones that assume a wrongful or illicit exploitation of the Transfer Europe content.

GOVERNING LAW AND JURISDICTION

These General Conditions shall be governed by current Slovak law.

The contract agreed between the Company and you shall be governed in accordance with Slovak legislation.

Settlement of any disputes that may arise between you and us will be subject to Slovak jurisdiction in the courts.

The invalidity or unenforceability of any provisions of this Terms shall not affect the validity or enforceability of any other provision of this Terms, which shall remain in full force and effect.

RIGHTS AND OBLIGATIONS OF THE PARTIES AND LIMITATIONS OF LIABILITY

The Service provides the User an opportunity to book transfer online.  Transfer Europe company acts as a booking agent. As such, we are not responsible for the actual provision of services. Our scope of responsibility is limited to the publication of information on our Site about the Services provided by a driver; passing the information about your booking to the transport company or private driver, and informing you about any possible changes of the conditions of your booking. 

We are not responsible for any information about the transfer, which we faithfully pass to you. We are not responsible for any illnesses, injuries, death or loss of any kind. We are also not responsible for lost, damaged or stolen luggage or personal belongings carried by you. We accept liability to you only for claims, the cause of which is exclusively our negligence.

The responsibility of the Company is limited to the obligation to provide the User accurately the information received from the driver, and also to transfer to the driver a prepayment or full payment for the transfer received from the User. The Company is not responsible for the accuracy of the information passed to the User, as well as for the proper and conscientious fulfillment of obligations by the driver under the agreements between it and the User.

The User understands and agrees that the Company is not liable for any damages, including possible lost profits and material damage, related to the Service, or otherwise caused by the use of the Service.

Relations created between the User and the Company in the process of using the Service are described solely by this Agreement. Nothing should be considered an indication that the Company and the User have concluded or are about to enter into any other agreement or have rights and obligations to each other under any other agreement.

The Transfer Europe service, its owners and partners give the User the right to download, print and use the information provided on this website for personal, non-commercial use only. Any actions with the site’s infrastructure and its contents, contrary to the goals and objectives for which Transfer Europe was created, any citation of materials presented on the site, links to the site and information located on it, or other use of the site for commercial purposes is possible only with the written consent of the company.

The User agrees that he/she will not use a “robot”, “spider” or any other automated program to collect information in order to access the data of the Service or copy the data of the Service. The User also agrees that he/she will not use any software that can harm the site https://transfereurope.com or disrupt its normal operation.

The User also agrees:

1. Not to make any speculative, fake or fraudulent bookings or any bookings for the purpose of obtaining his/her own profit.

2. Not to take any actions that would cause, from our point of view, excessively or disproportionately large Service load.

3. Not to give direct links to any part of this Service without our written permission, or not to create “mirrors” or otherwise transfer any parts of this Service to other websites without our prior written consent.

4. Modify, translate into any language or computer language, or create a secondary product from the Content or any part of this Service.

5. The User agrees to use this Service only for legitimate bookings for himself/herself or others, by whom he/she is legally authorized to perform these actions and these other persons will be informed of the conditions of the bookings he/she will perform on their behalf, including all the rules and restrictions applicable to bookings.

CANCELLATION AND REFUND POLICY

1. The User has the right to unilaterally cancel the ordered and paid Transfer by sending an email to the Service´s customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it..

2. The Company is obliged to refund the Client's payment transferred to the Company’s account as a full or partial payment of the Transfer, in case of cancellation of the Transfer by the User no later than 24 hours before the agreed time of the transfer.

3. The Company is obliged to refund fully the Client's payment transferred to the Company’s account as a full or partial payment of the Transfer, in case of cancellation of the Transfer upon the initiative of the Carrier or due to the Service fault.

4. In case the Client unilaterally cancels the Transfer less than 24 hours before the agreed time of the Transfer, the refund of the amount transferred to the account as a payment of the Transfer fee shall not be made.

5. In case the Client or another passenger on whose behalf the Client has made a booking did not appear at the agreed place of the beginning of the Transfer (within 60 minutes at the airports or within 15 minutes at all other places) since the moment of the agreed start of the Transfer, full or partial payment will not be returned to him/her.

6. The User agrees that when paying the cost of the transfer, he/she might be additionally charged additional fees and commissions of payment systems in accordance with the relevant agreements between the Company and the bank and/or the Company and the payment system, and the amount of the payment might be deducted from his bank/credit card account in a currency other than the currency of payment selected by the User, if the payment in a certain currency and/or mandatory conversion is compulsory by the terms of the bank and/or payment system, by which the payment has been made.

PAYMENT FOR SERVICES

Europe Transfer s. r. o. (IČO: 53 035 101) accept all widely used payment methods including credit card MasterCard, debit card Visa, bank transfer and PayPal. The use of PayPal will be charged an admin fee. Prices are charged in Euros.

The User transfers the full payment of the Transfer cost, using the preferred payment method for the User from those offered by Transfer Europe, to the account of the Company, acting as the agent of the Carrier in collecting payments and searching for clients.

The User agrees that when paying the cost of transportation, the amount of additional fees and commissions of payment systems charged in accordance with the relevant agreements between the Company and the bank and / or the Company and the payment system may be additionally deducted from him, and the amount of payment may be debited from his bank / card account in a currency other than the payment currency selected by the User, if the payment in a certain currency and / or mandatory conversion is provided for by the terms of the bank and / or payment system through which the payment is made.

FONDY payment gateway is a simple and secure online payment method. The FONDY payment gateway is under the control of the UK National Bank / FCA with an Authorization Number, No. 900705 /. After choosing a payment method, you will be redirected to the bank's page. When paying by card, you must enter the data from the payment card. Your payment will be credited in a few minutes. Thus, you pay by credit card online or by fast bank transfer online. There is no charge for this payment method.

SERVICE ORDER PROCESS

To order transfer services, the user chooses the required direction, the preferred class of the car and makes the payment. In a special field, you must fill in all the nuances of the trip:

  • are the children going and what their age,

  • total number of people,

  • do you need a meeting with a sign and an inscription on the sign,

  • any additional requirements that you want us to consider.

If the price for the direction is not indicated or you have not found the needful direction on our website, please send us a request through the booking form, and our manager will contact you shortly.

THE USER CONSENT TO RECEIVE ADVERTISING MESSAGES

Europe Transfer s. r. o. (IČO: 53 035 101) has the right to send informational messages to the User. The User agrees to receive advertising messages. The User has the right to refuse to receive advertising messages by using the appropriate functionality of the Service.